An expert on tap for a small firm
Sector Boutique professional services firm, around twenty five fee earners.
The situation
Knowledge lived in a few senior heads and a decade of scattered documents. Junior staff interrupted seniors constantly, and new hires took months before they could answer a client without help.
What CAPIO did
We built an internal knowledge assistant over the firm's own document store, so any staff member could ask a question in plain English and get a sourced answer in seconds. Retrieval built with Ragie over their shared drive, answers generated with a governed model, access controlled so the assistant only ever sees what a given role should see.
The outcome
- Answer lookup down from around twenty minutes of searching to seconds *representative*
- New hire ramp cut from roughly twelve weeks to about five *representative*
- Senior time protected for client work rather than internal questions *representative*
It is like having our most experienced partner available to everyone at once.
- Turning AI activity into a governed programme
- Compliance and competence as the growth engine
- Seeing the whole field, not five percent of it
- An expert made available at scale
- A video for every listing, not just the flagship few
- The support desk that answers itself
- Fluency across a whole small company
- Catching fraud before it lands
- Contracts read in seconds
- More jobs per van, fewer miles
- Cutting the energy bill on what you already run
- A small dev team that ships like a bigger one
- Keeping subscribers who were quietly leaving
- Lifting the whole field, not just the top performers
- Buying at the right moment, not out of habit
Case studies are anonymised. Representative outcomes are benchmarked to independent research and illustrate typical results rather than a specific client figure.